Terms and conditions of sale

Introduction

The Jade Voyage website, available at https://jadevoyage.wixsite.com/japon (hereinafter the “Website” or “Jade Voyage”), is operated and managed by Jade Gomez – Jade Voyage, registered under SIRET number 98091423800012 and with its registered office at 13 Rue Eugène Lozes, 31500 Toulouse.

 

For details regarding the Site’s host, please refer to the legal notice.

For detailed information on data protection, the use of cookies or browsing the Site, please refer to the privacy policy.

 

Jade Voyage offers personalised support services for creating bespoke travel itineraries for Japan. These services include: itinerary planning, finding suitable services (accommodation, transport, activities), as well as reliable, up-to-date and personalised advice regarding Japan as a destination.

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1 - Details of the services

Subject :

These general terms and conditions of sale (hereinafter the “GTC”) govern the contractual relationship between Jade Gomez – Jade Voyage, hereinafter referred to as “the Company” or “Jade Voyage”, and any natural person of legal age or legal entity with the legal capacity to enter into contracts who wishes to use travel planning services, hereinafter referred to as “the Customer”.

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Any booking of services offered by Jade Voyage implies the Customer’s full and unconditional acceptance of these Terms and Conditions, without exception or reservation.

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By signing the quotation provided following a prior appointment, as well as these Terms and Conditions via electronic signature, the Customer acknowledges that they have read our Terms and Conditions and accept them without reservation. They also acknowledge that they are aware of their contractual obligations towards Jade Voyage. The Customer declares that they have the legal capacity to enter into a contract and to use the services offered by the Company, i.e. that they are of legal age and are not subject to any legal protection measures (guardianship, curatorship, etc.).

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The Customer is expected to read these Terms and Conditions carefully, as they constitute a contract between the Company and the Customer, before signing them. They are also available at any time on the Website.

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These Terms and Conditions may be amended at any time and without prior notice to reflect changes to our business, our services or legal obligations. Such amendments shall apply to any subsequent use of the Website or orders placed thereafter. They shall have no effect on orders already placed. Indeed, the Terms and Conditions in force are those to which the Customer agrees at the time of placing their order. Use of the Website is subject to the Terms and Conditions in force at the time of access, which are available in the website footer.

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Customers may contact Jade Voyage for further information :

by email : jade.voyage@outlook.fr

by phone number : 06 51 29 44 34

by the contact section : on the Website

by social media : Instagram, Facebook

By the rendez vous form : on this Website, page : "voyage à la carte"

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2- Services

Jade Voyage offers a range of advisory services to help you plan your trip to Japan.

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All included prices (to check the price go directly to all included prices)

These prices include advice on accommodation, places to eat, as well as the activities and places you’ll visit throughout your trip.

 

What is included :

- Communication via email, video calls and messaging (using the number provided on the Website) throughout the planning process

- Research into services: flights (two to three options); accommodation (two to three options per stage, depending on the total number of stages); activities/visits (same as above), tailored to the Client’s needs, interests and constraints.

- Creation of a bespoke itinerary with a balanced and coherent number of stages

- Reliable and up-to-date advice on Japan as a destination and travel preparations

- PDF guides to assist the Client with complex bookings (websites entirely in Japanese or English, or specific processes, etc.) depending on the services selected.

- Interactive map (Wanderlog) bringing together suggestions and the itinerary for greater clarity.

- Assistance during the stay via a channel agreed upon before your departure, at reasonable times (8.30 am–9 pm on weekdays, 10 am–9 pm at weekends) and at a reasonable frequency.

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⚠️Please note: Jade Voyage cannot, under any circumstances, act on your behalf with a service provider, but can only guide you towards suitable solutions.

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All the research carried out will be compiled into several documents:

- A PDF document summarising all the suggested services, along with links enabling you to book

- A comprehensive, bespoke travel itinerary in PDF format, summarising the final itinerary, accommodation, flights and activities selected, transport arrangements, and tips for a stress-free holiday, plus some surprise extras for your stay.

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(The names of the documents are provided for information only and may be subject to change at the time of dispatch).

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The travel itinerary can be viewed at any time on your tablet, phone or computer, and you can print it yourself if you wish; a hard copy can also be sent to you upon request, subject to postage and printing costs.

For stays of more than 31 nights, or for groups of more than 10 people and/or those with specific requirements, please contact me directly.

Tailored support prices (for detail about prices go to tailored support prices).
Information about a specific option/detail

An itinerary based on a single aspect, for example: places to visit, unique accommodation options, or simply checking the feasibility of your itinerary.

The various options for the itinerary are agreed with the Client during a preliminary consultation; the terms and conditions, as well as the price, will be set out in the contract signed between the Company and the Client.

 

Examples of bespoke requests:

 

- Partial itinerary planning (covering a specific part of your trip)

- Itinerary planning only (excluding accommodation and activities)

- Planning for a solo traveller

- Search for individual services (flights, accommodation, activities, etc.)

- Creation of a travel journal based on your personal research.

- Support for a long-stay trip (you remain solely responsible for your arrangements; we provide advice only).

- Specific on-site support in Japan.

 

Example of checking the feasibility of your itinerary:

 

- Budget consistency

- Itinerary consistency

- Comparison of different transport options to see which is more cost-effective or feasible compared to other itineraries or modes of transport

- Assessing whether or not it is worthwhile to purchase a JR Pass

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If you request an itinerary check, no additional research will be carried out. If you wish to carry out additional research together, this can be done for an additional fee agreed between the Company and the Client.

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To ensure that our communications and service recommendations run smoothly, please note that:

 

- We strongly recommend booking the suggested services as soon as possible in order to benefit from the rates quoted; this step is essential for the smooth running of the rest of the service.

- Jade Voyage cannot be held liable for any increase, change or unavailability of rates, as the Company has no partnership with the service providers.

- The rates for services indicated in the suggested itinerary are provided for information purposes only. They may change without notice depending on the platforms offering the services.

- The Customer also accepts that the selected services are subject not to these Terms and Conditions, but to those of the relevant service providers. Thus, in the event of a dispute, Jade Voyage’s role is limited to providing travel planning advice, and the Company may under no circumstances act on the Customer’s behalf.

 

⚠️ Jade Voyage shall also not be held liable in the event that the Customer books a service not mentioned in the proposed itinerary, or in the event of an error in providing the personal information required by the service providers.

Guided tour prices (to see the pirces go directly to guided tour prices)

To book a guide, please submit a contact request via the website or request an appointment so that we can discuss and finalise the details together.

If your group consists of more than two adults, there will be an additional charge of €10 per person.

For different durations or locations far from Tokyo, please submit a special request via the contact form.

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Terms and conditions specific to the guide service:

• Subject of the contract: guide services in Japan, specifically in Tokyo and the surrounding area (within a 100km radius), unless otherwise explicitly stated in the contract.

• Detailed services: The guide fees include: the guide’s travel expenses, the provision of guiding services for the number of people and duration specified in the contract between the Company and the Client; depending on availability, guiding services may be provided in French, English, Spanish or Japanese. All other costs are to be borne by the Client (entrance fees to tourist sites, restaurants, transport, etc.)

• Pricing and payment terms: the rates are set out above in the ‘guide rates’ section; payment must be made by the Client upon signing the contract.

• Cancellation and amendment terms and conditions APPLICABLE ONLY to the guide service: any amendment or cancellation must be notified at least one month in advance to qualify for a refund; if the cancellation or amendment occurs less than one month before the date of the service, no refund will be given, and an amendment may incur additional costs to be borne by the Client.

• Liabilities and Guarantees: Jade Voyage undertakes to provide the guided tour in accordance with the agreed itinerary, as well as to ensure the quality of the commentary and the guide’s punctuality. The guide’s local transport costs are included in the guide’s fee. All other expenses (accommodation, meals, personal transport, tickets, insurance) are the sole responsibility of the client. Under no circumstances shall the service provider be held liable for unexpected site closures, public transport delays, weather conditions, or the client’s individual conduct, whether before, during or after the tour.

• Intellectual property: the content created (commentary, itinerary) remains the property of the guide, unless otherwise stipulated in a written agreement.

• Jurisdiction and applicable law: French law applies; the competent court is the Commercial Court of Toulouse, located at Place de la Bourse, 31068 Toulouse Cedex 7.

• Confidentiality: Jade Voyage undertakes not to disclose clients’ personal data.

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3- Ordering procedures

The process is the same for both travel planning and guided tours.

1 - Contact Jade Voyage via the contact form or the appointment request form, via social media or by email.

2 - Communication via email or phone call/text message to arrange an initial consultation, marking the start of the collaboration; the Client can outline their project.

3 - Booking of the initial consultation, during which the Client explains their project in greater detail and Jade Voyage asks further questions to fully understand the Client’s needs and provide a tailored proposal.

4 - A summary email of the project and requirements to verify that there are no errors regarding the Client’s wishes, accompanied by a corresponding quotation and these Terms and Conditions.

5 - Electronic signature of the quotation and Terms and Conditions, and payment for the order.

6 - Commencement of services tailored to the chosen package, as summarised in the quotation and invoice.

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Specific process for the all included prices :​

• Once the balance of the invoice has been received: a video call lasting approximately one hour to explore the topics discussed during the initial meeting or via email correspondence

• Within a reasonable timeframe depending on the project: Jade Voyage will research services, usually in the following order: flights > accommodation > activities > other. The timeframe for delivering proposals will be tailored to the Client’s travel dates. If it is too early to book certain services, Jade Voyage will inform the Client. Where services can be booked immediately, Jade Voyage will aim to send proposals within 14 working days (excluding weekends and public holidays). If this timeframe cannot be met, Jade Voyage will inform the Client immediately and undertakes to explain the reason for the delay.

• Second consultation via video call, telephone or in person, depending on availability: to ensure the itinerary aligns with the Client’s wishes and to make any necessary adjustments before final confirmation. The Client may request minor changes (change of accommodation or activity, reorganisation of a stage); however, in the event of a significant change requiring further research, this modification will be subject to a new quotation.

• No later than one month before departure: the travel booklet, containing all the information necessary for the smooth running of the holiday, will be provided to the Customer. If the booklet is ready earlier, it may be provided to the Customer in advance.

 

Specific process for the tailored support prices :

1 - Contact Jade Voyage via the contact form or appointment request form, via social media or by email.

2 - Exchange via email or phone call/text message to arrange an initial meeting and decide on the general scope of the discussion.

3 - A meeting lasting approximately one hour to one and a half hours, during which the client can ask any questions they may have.

4 - Provision of a summary document of the consultation in PDF format. Should the information provided change prior to departure, Jade Voyage undertakes to inform the client where possible.

 

Please note: on-site assistance throughout your stay is only available with the all-inclusive package. Unless the special support package includes the creation of an all-inclusive holiday, or if this request is arranged à la carte (on its own) or in conjunction with another service.

 

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Platforms used to provide the services :

I use various search engines, as well as various external platforms (e.g. Booking, Google, etc.)

I usually plan my itinerary using Wanderlog or Google Maps (My Maps).

Other tools for creating visual or textual content can be used, such as Google Suite, Canva, GIMP, etc.

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Collection of information for the provision of services

The default language used for communications, travel documents and contractual documents (quotations, Terms and Conditions, contract) is French. If one or more participants are not French-speaking, a version in English, Spanish or Japanese may be provided.

 

If the client notices any errors in their booking or wishes to amend crucial information before signing the quotation and these Terms and Conditions, they may do so.

 

Information gathered during meetings, via email or during telephone conversations is used for the purpose of planning bespoke and personalised travel arrangements. It is necessary for the smooth running of the services. Jade Voyage undertakes not to use the data provided by the Client for any other purposes without their prior consent. In particular, Jade Voyage collects the Client’s contact details (surname, first name, postal address, etc.) for invoicing purposes, as well as travel details (dates, requirements, number of people, etc.).

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Consequently, the Customer undertakes to provide accurate, reliable and consistent information regarding their requirements. Any incorrect information may hinder the smooth provision of Jade Voyage’s services. This includes, in particular, travel dates, approximate budget, number of travellers, travel style, any special requirements (disability, allergies, medical conditions, etc.) or any other relevant information.

 

The order cannot be considered valid until the Customer has carefully read and signed the quotation and these Terms and Conditions, and has paid the balance for the service.

 

We remind you that any confirmation and signature of the contractual documents implies full and unconditional acceptance of these Terms and Conditions, without exception or reservation.

 

Following confirmation of the order, the Customer will receive an invoice detailing the contents of the selected offer(s).

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Order refusal

Jade Voyage reserves the right to refuse any order deemed unfeasible if:

- the project is inconsistent with Jade Voyage’s values or contravenes public decency.

- the project is too complex and requires specialist expertise for health reasons (high-altitude mountaineering, etc.

- the project is a last-minute request with an unreasonable deadline that would compromise the usual quality of our services.

- invoices from a previous order remain unpaid or have required too many reminders.

- any other reason not mentioned above.

Jade Voyage undertakes to explain the reasons for any refusal to the Client.

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Data collection and archiving

Communication and order-related data (quotes, invoices, signed terms and conditions, etc.) are stored on a secure medium to serve as proof of contract and as a reference for the planning process.

 

Jade Voyage retains data solely for the purpose of providing appropriate services and to maintain a record of the Customer should they book further services at a later date, in order to offer them potential rewards for their loyalty.

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4 - Prices

​The price of the services is quoted in € (euros). All payments for orders must therefore be made in this currency. VAT is not applicable in accordance with Article 293B of the General Tax Code (CGI).

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All included prices

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1 to 10 nights: €27 per day for up to 2 people (+€50 for last-minute bookings)

€37 per day for 3 to 5 people (+€50 for last-minute bookings)

€47 per day for 6 to 10 people (+€50 for last-minute bookings)

 

11 to 21 nights: €25/day for up to 2 people (+€100 for last-minute bookings)

€35/day for 3 to 5 people (+€100 for last-minute bookings)

€45/day for 6 to 10 people (+€100 for last-minute bookings)

 

21 to 31 nights: €23/day for up to 2 people (+€150 for last-minute bookings)

€33/day for 3 to 5 people (+€150 for last-minute bookings)

€43/day for 6 to 10 people (+€150 for last-minute bookings.

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For stays of more than 31 nights, and for groups of more than 10 people and/or those with specific requirements, please contact me directly.

A trip is considered ‘last-minute’ if you get in touch two months or less before departure, which means Jade Voyage has to shorten all search times and prioritise your booking.

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Guided tour prices

The rates are as follows for one guide and up to two adults:

2 hours .................. €43

4 hours .................. €85

6 hours .................. €260

8 hours .................. €320

 

​If you are a group of more than two people (adults), there will be a surcharge of €10 per additional person. If there are more than two children in the group, there will be a surcharge of €5 per additional child.

 

For any other duration, location or specific options, a separate quote will be provided; please contact me via the contact form, by email or by phone.

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Tailored support prices

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Prices include, amongst other things :

Flight-only search: €19 (up to 3 options) including a comparison table and advice on the flight best suited to your needs.

Accommodation search: €19 per city for up to 4 stops (3 suggestions per stop), €14 per city for more than 4 stops (3 suggestions per city)

Activity search: €12 per city for a personalised list, €16 if this list includes putting you in touch with a service provider or a translation required to access the service.

Itinerary only (without booking links): €145 (includes: personalised itinerary, transport advice and interactive map), €190 if, in addition to the services mentioned above, you also wish to receive support* throughout your trip via messaging, phone calls, email or other means (agreed upon together before your departure).

 

*Support during your stay via a channel agreed upon before your departure, at reasonable times (8.30 am–9 pm on weekdays, 10 am–9 pm at weekends) and at a reasonable frequency.

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Any other request will be subject to a specific quotation based on the Customer’s requirements.

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Prices for meetings only (as a part of the taillored support prices)

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Price for a one-hour consultation: €50

Price for a one-and-a-half-hour consultation: €70

 

The sale price corresponds to that indicated on the invoice, valid at the time of the order. Jade Voyage reserves the right to amend its rates at any time by posting the changes on the Website. Any changes to rates will not affect orders that have already been invoiced and paid for.

 

You can find the price of each offer in the ‘À la carte travel’ tab.

 

Jade Voyage undertakes to inform the Customer in a fully transparent manner of the prices of its services, payment terms, its limitation of liability and any other relevant information, prior to any order confirmation and, by extension, prior to the conclusion of a sales contract through the signing of a quotation and these Terms and Conditions.

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5 - Payment details

Signing the quotation and the Terms and Conditions constitutes acceptance of the services and associated rates. The Client undertakes to pay the amount stated on the invoice.

 

For the special support rate, payment is due immediately upon receipt of the invoice and before the appointment.

 

For the ‘all included prices’ package and guided tour, payment in two instalments is accepted if the service exceeds €300. In this case, a deposit of 50% of the total balance must be paid upon receipt of the invoice. The balance must be paid no later than 30 days after receipt of the deposit.

 

For payment in two instalments, only flight searches may be carried out between the payment of the deposit and the payment of the balance, as this is considered the most urgent service. The remaining searches will be carried out after receipt of the balance (total amount of the service).

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For services and quotes under €300, the balance must be paid within 15 days of receiving the invoice. After this period, Jade Voyage cannot guarantee that the quoted prices will remain the same, nor can it guarantee that the service will actually be provided. The quote will therefore become void and a new request will need to be submitted.

 

Payment is to be made by bank transfer to the account designated for Jade Voyage’s business activities. The bank details are attached to the invoice. No transfer fees of any kind may be charged to Jade Voyage; these fees remain the responsibility of the Client.

 

No discount will be applied for early payment

 

No bespoke budget estimate can be provided free of charge prior to the signing of the quotation; only a general estimate based on the seasons can be provided for information purposes.

 

Once the order has been paid for and research has commenced, no refund requests will be accepted, as the service invoiced corresponds to the time spent on research for the Client’s benefit. Furthermore, as the research content is bespoke, it cannot be reused for other orders.

 

The Client may, however, exercise their right of withdrawal in accordance with the terms set out in Section 6 of the Terms and Conditions.

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6 - Droit de rétractation

​The right of withdrawal allows the Customer to withdraw from the signed contract (Terms and Conditions accepted) within 14 days of signing it. The Customer may withdraw from the contract and request a refund of any sums paid within this period, in accordance with Article L221-18 of the Consumer Code.

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Non-application

In accordance with Article L221-8 of the Consumer Code: the right of withdrawal may not be exercised in respect of contracts:

1* For the provision of services that have been fully performed before the end of the withdrawal period and where performance began after the consumer’s prior express consent and express waiver of their right of withdrawal;

13* For the supply of digital content without a tangible medium, the performance of which has begun before the end of the withdrawal period and, under the contract, the consumer is obliged to pay where:

a) they have given their prior express consent for the performance of the contract to begin before the expiry of the withdrawal period; and

b) they have acknowledged that they will lose their right of withdrawal; and

c) the trader has provided confirmation of the consumer’s agreement in accordance with the provisions of the second paragraph of Article L.221-13.

 

The Customer is therefore advised that from the moment the Company begins researching services and designing the bespoke itinerary (i.e. after receipt of full payment for the service), they will no longer be able to exercise their right of withdrawal.

 

The Customer therefore acknowledges the loss of their right of withdrawal in full knowledge of the facts if they wish to benefit from the service within the time limits specified in Article 5 (Terms of payment).

Jade Voyage informs the customer that they have 24 hours from receipt of payment for the order to cancel. Once this period has elapsed, the Company considers that it may commence its search, and the Customer will no longer be able to exercise their right of withdrawal or request a refund.

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7 - Provision of services

As stated in section 4, the proposed itinerary will ideally be sent within 14 working days (excluding weekends and public holidays) of receipt of full payment for the service.

 

Once the 24-hour withdrawal period mentioned in section 6 has elapsed, the research will begin.

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The first document provided contains flight suggestions so that bookings can be made as soon as possible. This document will not be provided if the Client has already arranged their own flights.

 

The second document provided contains:

- a proposed itinerary that is optimised, coherent, tailored and feasible, designed to suit the Client’s preferences, interests and constraints (fatigue levels, disability, budget, or any other criteria that may affect the route).

- accommodation searches and the associated booking links.

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The third document provided contains :

- Suggested itineraries tailored to the Client’s interests.

 

This information will be recorded in the Client’s travel journal according to their choices.

 

The Client is strongly advised to check the accuracy of the information (number of people, times, date of the service, etc.) before booking anything.

 

Once these two documents have been obtained, a meeting is arranged with the Client to confirm that all suggestions are in line with the plan. It is possible to adjust the arrangements before the final confirmation of the itinerary and selected services. It will also be possible to verify the accuracy of the information provided.

 

The Client must make bookings independently, without assistance from Jade Voyage, but may use the PDF guides provided throughout the process; however, they undertake to provide accurate information, as they will be solely responsible in the event of any omission or error

 

The Customer is also advised to book as soon as possible upon receipt of the various documents, in order to benefit from the advantageous rates provided for information purposes. Jade Voyage cannot be held liable for any increase in rates applied by the service provider, or if the proposed accommodation is fully booked, should the Customer fail to make their bookings without delay.

 

Jade Voyage offers an advisory, support and on-site guide service. The Company therefore cannot under any circumstances act as an intermediary between the Customer and any service provider before, during or after the trip. It is therefore the Customer’s sole responsibility to verify the accuracy of the information they provide with each booking.

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Jade Voyage cannot be held liable in the event of any changes, cancellations or downgrades to any of the services booked. Once the proposed itinerary and final services have been confirmed by the Customer, the Customer will receive a personalised travel itinerary in PDF format, including at least:

- a summary of their itinerary

- the selected services

- an interactive map showing the stages of the trip (accessible via an internet connection)

- expert advice to ensure the smooth running of the holiday.

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8 - Cancellation of services

If the Customer does not respond to the proposed itinerary within 15 working days (excluding weekends and public holidays), Jade Voyage will consider it to have been accepted and will cease searching for services.

 

If we do not hear from the Customer, the travel itinerary will not be provided.

 

As mentioned in section 5, once the search has begun, no refund requests will be accepted.

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9 - Travel formalities

As Jade Voyage offers only advisory services for travel planning, the Company is unable to provide services such as travel insurance. However, Jade Voyage can recommend the most suitable insurance policies for the Customer’s plans.

 

Jade Voyage cannot require the Client to take out travel insurance, but strongly recommends it. Some credit cards provide insurance, but these do not always cover the entire trip or the whole group. The Company recommends that the Client contact their bank to check the extent of their credit card’s cover.

 

Jade Voyage provides as much pre-departure information as possible, but cannot be held liable for any omissions; it is the Customer’s responsibility to check that the information is up to date via government and official websites such as the Ministry of Foreign Affairs or the Japanese Embassy, which will be listed in the travel booklet. Indeed, legal information may change at any time, including during the duration of the stay.

 

Jade Voyage strongly recommends that travellers register with Fil d’Ariane, a government scheme that records you as being abroad. Registration is free and the Customer will receive email alerts regarding events taking place in Japan during their stay.

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10 - Limitation of responsibilities

Jade Voyage offers travel planning consultancy services and is bound by an obligation of means (providing advice on services tailored to the Client’s needs and making its expertise and contacts available).

 

The company is under no obligation to the Client regarding the outcome of the trip or the availability and prices of services. The Client, for their part, is under an obligation to cooperate (by providing accurate personal details and travel preferences) and to make payment.

 

As a travel planner without Atout France accreditation, the company is not authorised to sell services. Consequently, Jade Voyage may suggest services to the Client based on their expectations, but may under no circumstances handle payments or make bookings on their behalf. The Company may under no circumstances act as an intermediary with service providers (accommodation, transport, etc.) on behalf of or in the name of the Client.

 

The Company is not authorised to access the Customer’s personal data. It cannot therefore assist the Customer with their bookings. This includes support via video call or other means. However, Jade Voyage may provide video or image tutorials using dummy data, so that the Customer can make their own bookings independently, particularly on websites available only in Japanese or English.

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Jade Voyage cannot be held liable in the event of a service provider failing to deliver their services. It is the Customer’s responsibility to contact the relevant departments to find a solution. Similarly, Jade Voyage cannot be held liable in the event of a service being altered or cancelled, or accommodation being downgraded, etc. Jade Voyage may, however, direct the Customer to the relevant contacts and advise them on the course of action to take.

 

Furthermore, the Company cannot be held liable for any disappointment experienced by the Client regarding a service suggested in the proposed itinerary or travel itinerary that they may have booked on their own initiative, or for any unforeseen circumstances. Jade Voyage’s liability is limited to the advice provided. The Client must therefore ensure that the services offered are suitable for them.

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The Customer undertakes to provide Jade Voyage with accurate information to ensure the order is fulfilled correctly. They may request minor amendments as the project progresses. However, if the amendments require the research to be restarted from scratch, a new quotation will need to be drawn up and any services already paid for cannot be refunded, in accordance with sections 5 and 6.

 

If the Client decides to cancel their trip after having benefited from the itinerary and service research, they will not be entitled to a refund. This is because Jade Voyage’s service is limited to travel advice and is not linked to whether or not the trip ultimately takes place. Furthermore, the Client may reuse the research carried out for their future trip, for example by adapting it to new dates.

 

Finally, Jade Voyage provides as much information as possible on procedures, tourist information and service providers’ services in its documents, but the Customer is aware that these may change between the time the travel booklet is handed over and the trip itself. Jade Voyage cannot be held liable for such changes.

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11 - Intellectual property

All content on the Jade Voyage website (text, images, videos, logos, etc.) is protected by applicable intellectual property laws. Under no circumstances may it be reproduced, modified, distributed or used for commercial purposes without the prior written consent of Jade Voyage.

 

The photographs used on this website are either the exclusive property of Jade Voyage or are royalty-free images in accordance with the licences governing them. Any unauthorised use may result in legal proceedings.

 

The travel journal provided to customers is exclusive and personalised content. It is strictly reserved for private and personal use. Any reproduction, distribution or sharing of this journal, in whole or in part, with third parties, whether free of charge or otherwise, is illegal and strictly prohibited without the written authorisation of Jade Voyage. Any breach of this clause may result in legal action.

 

However, it is permitted to share the cover of the travel journal in a photo intended for social media, provided that its creation by Jade Voyage is acknowledged, for example by tagging the account: @jade.voyage.japan

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12 - Personal data

The controller of personal data is :

Autoentrepreneur -Jade Gomez - Jade Voyage

Siret : 98091423800012

Company address : 13 rue Eugène Lozes 31500 Toulouse

email : jade.voyage@outlook.fr

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Types of personal data collected and purposes

Personal data collected on this website (such as first name and surname, email address, and any other information voluntarily provided by the Customer) is used strictly for the purposes of the services offered. It is treated as confidential and will not be sold or shared with third parties without the Customer’s prior consent. In accordance with current regulations, the Customer has the right to access, amend and delete their personal data.

 

Contact form: we do not ask for the Customer’s first name to address them, their email address to contact them again, or information regarding the subject of their enquiry and how they found the website.

 

Use of services: the Customer’s first name, surname and home address are requested in order to issue quotes, invoices and contracts, as well as their email address to communicate during the service or to provide deliverables. Information relating to the trip is also requested in order to successfully carry out the service selected by the Customer.

 

Post-service: on an optional basis, the Customer may be asked to provide a review of the service, which may appear on the Website alongside their first name and the type of stay.

 

Newsletter: currently being set up

 

Free PDF access: the Customer has the option to download free PDFs; they will be asked to provide their first name and email address to receive the documents.

 

Data retention period

Browsing the Website: we will only retain personal data for the duration of the Customer’s registration on the Website in order to verify their identity when they submit comments or use contact forms, and to enable the provision of services. Thus, if the Customer unsubscribes from the Website, their personal data will be deleted and retained only in archive form or for the purposes of establishing proof of a right or a contract.

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Use of services:

 

Email correspondence is retained in a file dedicated to the Customer for a period of one year before being archived.

 

Data provided in connection with the preparation of a quotation is retained for a period of three months, then archived in accordance with the statutory retention period. If you have not acted on the quotation, your data will be retained for one month, then archived in accordance with the statutory retention period.

Customer files, containing data essential for drawing up contractual documents, as well as data relating to the customer’s profile (travel habits, etc.), are retained for five years, then archived in accordance with the statutory retention period.

 

Invoices are, in accordance with the law, retained and stored on a durable medium for a period of 10 years.

In any event, we will retain your personal data for no longer than is necessary for the purposes for which it is processed, as set out in this Policy, in accordance with applicable laws and regulations.

 

Access, modification, deletion

The customer has rights regarding their personal data. In accordance with data protection regulations, in particular Articles 15 to 22 of the GDPR, and after proving their identity, they have the right to request access to their personal data, or to request the rectification or erasure of such data.

 

Furthermore, within the limits set by law, they also have the right to object to the processing of their data, to restrict it, to decide on the fate of their data, to withdraw their consent at any time, and the right to data portability for the personal data provided.

 

The customer may contact Jade Voyage to exercise their rights at the following email address: jade.voyage@outlook.fr, attaching a copy of their identity document to their request.

 

The Customer may, in particular, consult the legal notices and privacy policy, available in the footer, for further information.

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